Office of the Public Guardian Investigations (OPG Investigations)

Have you been wrongly accused of financial abuse?

Are you a Deputy/Attorney who is under the spotlight of an Office of the Public Guardian investigation(OPG)? If you are at the centre of safeguarding enquiries our experts can help you.

Have you received this letter?

If you have received this letter from the Office of The Public Guardian you should call us for immediate advice.

Please either call us now 0203 653 0623 or complete a Free Online Enquiry and we will be delighted to help you.

“My father and I were subject to an OPG investigation that came out of the blue, a very unsettling and worrying time after receiving the 16 odd page letter from them.

A quick google search and I found David at Steene Law, I jumped straight on the phone and almost immediately felt like I was in good hands.

His calming tone, reassurance and professional help throughout the whole investigation was nothing short of perfection.

His “I’ve got this” mantra really showed he cares, always on the end of the phone or an email if you need him. His knowledge of this area brought the investigation to a swift and successful conclusion for us as a family.

I honestly couldn’t recommend David and Dianne highly enough. He really does have a vast knowledge of this area of the law and I can’t quite put my finger on exactly how he made me feel, but needless to say I knew I was in good hands.

Anybody that thinks they know more or better than David I guarantee you don’t !! Let him take the reins and follow his lead.

David I salute you and thank you ever so much for all your professional help.

Mike Perkins

Who Are We?

Steene Law Elderly Care Law Specialists — *David & Dianne Steene Solicitors, with over 70 years’ experience in elderly care law.*

Steene Law consists of David and Dianne Steene.

We specialise in elderly care law and have over 70 years’ experience in the specialist legal area of elderly care law and care home fees.

We are here to help and advise you, so all initial enquiries are completely free of charge and without obligation: we do not want anything to prevent you from obtaining the best advice possible.

Here what David has to say about OPG investigations and how we can help you by watching the video below:

Office of Public Guardian (OPG Investigation letter)

From start to finish, David and Dianne provided an outstanding level of advice and support.

They are extremely skilled professionals who offer a level of care that is exemplary.

They provided a very safe pair of hands and they have my unconditional recommendation.

OPG Investigation Client

Agreeing to become your parents’ Deputy/Attorney

Many years ago, you no doubt agreed to become your parents’ Deputy/Attorney, thinking that it was just a formality.

Your parents prepared either an:

Enduring Power of Attorney (EPA) or
A Lasting Power of Attorney for Property and Finance (LPAP&F)
and/or a Lasting Power of Attorney for Health and Welfare (LPAH&W)

You signed on the dotted line, agreeing to act as a Deputy or an Attorney if, in the future, they lost mental capacity and could no longer manage their own affairs.

Now mum has dementia and you are using your EPA/LPA to manage her bank account, pay her care home fees and generally look after her money and make decisions regarding her health.

Out of the blue, you have received a letter saying that you will be subjected to an Office of the Public Guardian (OPG) investigation.

You need these guys by your side as their knowledge and expertise is truly impressive.

I am extremely satisified. They delivered on everything. I was accused of so many things and they proved all the allegations to be false.

MF, London

What is an OPG Safeguarding Investigation?

Anyone who has concerns about a Deputy or Attorney – even if these ‘concerns’ are, in fact, malicious and unfounded – can report them to the OPG.

The safeguarding allegation could relate to money, property or health and welfare decisions you’ve made on behalf of your relative, which someone is now disagreeing with.

You discover that a Safeguarding Enquiry has been opened and you are sent a very long form, known as ‘OPG5’.

You are given only a short period of time to answer some very detailed questions.

You feel outraged because you believe that you’ve only been doing the best for your mum and now you’re being falsely accused of elder financial abuse and are being asked by a complete stranger to justify the decisions that you’ve made.

The OPG have a legal right to look into all decisions made by an Attorney or Deputy. They also have wide-ranging powers.

They can send someone to visit your mother and speak to her, without telling you.

They can also speak to her care staff, contact your mother’s bank to find out what monies are being paid out and generally check that all the decisions you’ve made are in her best interests.

The OPG will assume that you are familiar with your obligations as Attorney and will refer you to the Mental Capacity Act Code of Practice and expect you, as the Attorney, to have read and understood all 296 pages!

When most people receive a letter from the OPG, they are quite rightly very worried. They are also outraged and upset that everything they’ve done to help their relative is now being challenged.

If you find that you are at the receiving end of an enquiry by the OPG, as a result of your actions as an Attorney, you need to call us.

“I became aware that David and Dianne Steene at Steene Law Ltd were experts in Office of Public Guardian (OPG) investigations.

They guided me through a complex process to a completely successful outcome and it is clear that both David and Dianne not only have a depth and breadth of understanding in mental capacity law/Office of the Public Guardian/Court of Protection but also they are prepared to go that extra mile”

What should I do if I receive a letter from the Office of the Public Guardian?

The Office of the Public Guardian have the powers to challenge your control of an LPA.

If you receive a letter from the OPG, informing you that you have been ‘selected for investigation’, it is vital that you seek expert legal advice before you respond.

We have known of cases where individuals who are perfectly innocent of any wrong doing have blindly answered the OPG’s questions which have then landed them in hot water.

Don’t let this happen to you – call us now for a free conversation.

When is a gift not allowed?

One of the most commonly misunderstood aspects of handling a relative’s finances, is the issue of gifting. We often hear from deputies or attorneys who are under investigation as a result of gifting money or assets.

If you are a Deputy or an Attorney and wish to make gifts on your relative’s behalf the law is very restrictive.

If you don’t follow the rules that govern gifts, you cannot later plead ignorance. In the words of the Court of Protection’s Senior Judge Lush”… attorneys should be aware of their legal responsibilities …. ignorance [is] no excuse.”

If a Deputy or Attorney makes an unlawful gift, they may have to personally repay that gift (even if the money has already been spent by the recipient) and they could also face a criminal prosecution.

Before you consider making a gift of a donor’s money – even if you believe it is what they would wish – call the team at Steene Law for a FREE conversation. We will be able to tell you whether or not it’s permissible – so that you avoid the prospect of a future OPG investigation into your actions.

“I cannot speak highly enough of the efforts that both David and Dianne Steene made on my behalf, upon my receiving notice from the Office of the Public Guardian that I was under investigation for failing to exercise my Attorney responsibilities sufficiently, in respect of my wife’s health and wellbeing.The accusations were false and were being made in an attempt to silence me, and to cover up the failings of both the NHS and the local County Council.

An OPG investigation is a frightening and distressing experience, and the support of both David and Dianne was comforting and reassuring.

They both worked tirelessly in ploughing through the vast amount of evidence that I provided, which wasn’t just going the extra mile, it was a marathon.

Their letter to the OPG was a masterstroke in presentation and their advice in answering the OPG’s questions was spot on.

Their knowledge of how the system works is faultless and I would urge anyone in a similar situation to me to contact Steene Law and in so doing receive the very best advice befitting their circumstances.

The OPG closed their investigation and stated that I had acted in the best interests of my wife.

Thank you David and Dianne.”

If you are being falsely accused of abusing an LPA you need expert help

At Steene Law we’re on your side. We understand how upsetting LPA disputes can be.

We can help you gather evidence to prove that you have acted lawfully and help you successfully bring the dispute to a conclusion so that you can get on with caring for your relative without accusations of financial imprudence hanging over you.

Please either call us now 0203 653 0623, email reception@steenelaw.co.uk or complete a Free Online Enquiry and we will be delighted to help you.

We are available from 8am to 7pm, Monday to Friday and will explain your options including how you can fight an unfair LPA challenge.

Out of the blue I received an Office of the Public Guardian (OPG) investigation. I saw that Steene Law specialise in OPG investigation cases.I contacted Dianne and David Steene at Steene Law Ltd who are experts in acting for Attorneys in respect of OPG safeguarding allegations.

Apart from David and Dianne putting my mind at rest, they have a detailed knowledge of the Mental Capacity Act 2005 and as importantly understand how the OPG investigations procedure. They were able to answer all the questions to the OPG’s satisfaction so that the OPG closed their file.

I highly recommend Steene Law for matters of this nature.

G F

Mike Crawford

16 January 2024

I cannot speak highly enough of the helpfulness, professionalism and most of all the empathy shown by David Steene in my recent correspondence with him. My sincere thanks and I would honestly recommend this Firm to others without hesitation.

Jane James

6 January 2024

I cannot thank Mr. David Steene enough, a wonderful, kind and genuine gentleman who always had time to listen and had great compassion. I had never heard of deliberate deprivation of assets until I was accused of it, by my Local Authority. Brought about when my mother had to go into a care home, she'd had a mild stroke and early onset dementia, aged 92. I knew that this accusation was untrue, it was unkind, extremely stressful and had a huge impact on my family, including my mother. I sought help from Mr. Steene, to prove my innocence and hep my family. I chose his company, as they were experts in this field and already had brilliant reviews. Mr. Steene listened to what I had to say, was interested and asked me appropriate questions. He had so much information and knowledge with regards to Local Authorities and DOA, which he kindly explained to me in understandable words. Mr. Steene advised me what to do and to get back to him if I required further help. The phone call was followed up with a comprehensive E mail. My battle with the Local Authority commenced. After 13 months the accusation of DOA was dropped. I could not have fought this battle without knowing that Me. Steene was always available when I required further help and advice. He always answered me with professionalism. He would have taken on the case if I had failed. Mr. Steene pointed me in the right direction and gave me the encouragement and confidence that I needed. I cannot thank him enough. The receptionists who answered the phone, were always professional and helpful and always took a detailed message to pass on to Mr.Steene. A wonderful team, an efficient, professional company. I highly recommend them. A photo of my mum and my son. We are human beings.

Marcus Mackay

14 December 2023

David and Dianne provided myself and the rest of the family with sound advice in a thoughtful and genuinely caring way. While clearly expert in what he does, talking to David was like dealing with an old friend. In our case, my father had Alzheimer's and we needed to organise care, David and Dianne provided invaluable advice on how to navigate through the UK's dysfunctional NHS and adult "care" system in order to get the best possible support. As a word to the wise, be prepared for a battle and I am sad to say it, do not trust anything the council or NHS workers say, they are under immense pressure to get you to sign documents which will give them control of the situation and their only metric of success is to get hold of your money and have you pay for your care! Clearly looking after my father was our number one priority, but money does matter especially as care costs can easily exceed a thousand pounds a week. This means that the money my father had saved through his long working life was being burned through at a ferocious rate, so slowing down the council was key to ensuring that they couldn't eat into the value of my mother and father's house. It is disgusting that successive governments haven't put a cap on the amount you are expected to pay for care. I have no interest in inheritance, but I don't want my mother to be worried about owing the council money in her final years. So back to David and Dianne, they will both help you in their fields of expertise, but also point you to other aspects of the situation such as legal matters that you may want to consider. In the end, it is all about looking after people when they are at their time of greatest need and against that measure I can't think of a more capable, dedicated and compassionate couple than David and Dianne. This is a picture of my father and mother just as Alzheimers took hold of my father 5 years ago, he died on the 5th of December 2023.

warren appleby

11 December 2023

It was David's advice and knowledge that guided me through the OPG forms. He gave me confidence that I could deal with this on my own! I went on to prove my case with no further action taken! Highly recommend!!

Avis Caddy

3 November 2023

The law around paying care home fees is complicated. We were faced with a Local Authority who refused to give us a property disregard. We called David, and he told us on that first call that we would win, and he would succeed in a care home fees property disregard application. Our Local Authority dug their heels in, and each time they said no, David and Dianne, who are expert solicitors in paying for care fee law, explained why we were right, and why the care fees property disregard applied, and why the Local Authority were wrong. We won! The property was disregarded for care fees. David succeeded in getting the relatives’ property disregard which meant that our family member is secure in their care home, and we will not lose the roof over our heads. David, we can't thank you enough!

Lesley Mckenzie

14 September 2023

Had a particular problem with social services trying to claim a contribution towards my ex-husbands care after separating some 10 years ago but without divorcing. David reassured me that I was not liable so very grateful to him and explained the process going forward. Invaluable help cannot thank him enough

Mike Bravery

17 August 2023

I emailed David Steene late one evening and he kindly called me am the next ...excellent response. David was very professional and my question in his opinion would be better answered by another company. David sent me the appropriate link. He also reassured me that if I needed his expertise he would be very pleased to hear from me. Excellent service thank you David

andrew fry

14 August 2023

David and his wife gave us unprecedented realistic advice and clearly out too help people not take advantage of them. Many Thanks We hope to be in contact again shortly

Jean M Sheaf

7 August 2023

David acted on our behalf to petition our local authority to reconsider their incorrect decision of deprivation of assets, where monies were gifted before care was needed. He was honest, thorough and professional throughout. We would heartily recommend him to fight your case if you have also fallen foul of the system like we did.

Barton Bank

3 August 2023

I have spent over forty years working in law but a care issue arose that was well outside my area of expertise. I emailed Steene Law as they specialise in the area of care law and David Steene responded immediately. He provided excellent and timely advice on a number of occasions and, when a dispute with the local authority over care costs came to a head, one email to the LA from David caused them to immediately back down. I have no doubt that, without his assistance, the LA would have stood their ground. I shudder to think how unrepresented family members are treated by local authorities. If you are ever in a situation concerning care for a loved one do not try and do it yourself. Get a solicitor and, if possible, get this firm.

What Our Clients Say